If you do not see the My Projects or My Tasks pages, that means your organization is set so that the local Administrator(s) or Manager(s) determine which Clients/Projects or Tasks you have access to. In order to log time to a Client, there must be at least one active Project associated with the Client. In this case, your local Administrator/Manager has created the Client but has not yet added Projects to the Client. In some cases, you may see the Client listed but are told there are "No Projects". If you have access to these pages, you should be able to add the appropriate Client/Project or Task from these pages: The options you see when entering time can be set up in a variety of ways by your local Administrator, so the answer to this question will depend on your account settings.īy default, each individual can choose the Projects and/or Tasks they see for time-entry options from the My Projects or My Tasks page(s). Why Don't I see the Client / Project / Task I Need to Log Time To? There are additional costs associated with Professional Services training sessions - you can use this web form to engage with the team and discuss setting up a training session. If you are a ClickTime Administrator for your account and would like to commission a training session with our Professional Services Team, they are available to do so on an as-needed basis.
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If you are not sure how to track your time, please contact your supervisor (or whoever initially set you up with ClickTime access) for personalized training. Since ClickTime is highly customizable and used by a variety of different organizations, each organization is expected to train their staff on how to best enter time for their account.
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We also have a Mobile Application for iPhone and Android devices. Time can be entered in ClickTime via the Day View and Week View time entry pages. More information on supported browsers and current system requirements can be found here. We typically support the most recent versions of the Chrome, Safari, Firefox and Edge browsers. What Are the System Requirements and Supported Browsers for using ClickTime? We recommend checking the Logging Into ClickTime Guide if you need assistance with accessing ClickTime. Some organizations may use a third-party Single Sign-On method to log into ClickTime as well.
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Most ClickTime customers log into ClickTime by entering their unique email address and password into the login page at
This guide is intended for people who need assistance accessing ClickTime or using the time entry functions.
Please use the links below to review the answers to some of our most Frequently Asked Questions.
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